Refund & Cancellation Policy

Talent Ascent supplies services to business clients only. Statutory consumer cancellation rights (including “cooling-off” rights under the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive) therefore do not apply. The rights below are contractual rights we grant, designed to be clear and fair. Where any mandatory local law grants a business purchaser non-waivable rights, those rights prevail to the minimum extent required.

1. Self-serve reports, diagnostics and packs (purchased online)

Cancellation with full refund. You may cancel for a full refund at any time before work commences. Work commences at the earlier of: (a) our receipt of your completed intake inputs, or (b) the scheduled kick-off or delivery session.

Order validity. Self-serve orders must be activated (inputs submitted or a session scheduled) within 60 days of purchase. We will send reminders. If an order remains unactivated after 60 days, we may cancel it and refund it in full, or, at your request, convert it into a service credit valid for six months. No order remains open indefinitely.

After work commences. Fees are non-refundable once work has commenced, because capacity is reserved and research effort is expended immediately. If you cancel after commencement but before delivery, we will, at our discretion, offer a credit of up to 50% of the fee toward any other Talent Ascent service, valid for 60 days.

Tier verification protection. Where a purchased item has complexity tiers, the tier is confirmed at intake before work commences. If your requirement exceeds the tier purchased, you may pay the difference or receive a full refund — your choice.

If a deliverable is defective. If a delivered report materially fails to match its published description, tell us in writing within 10 business days of delivery. We will correct or re-perform the non-conforming element at no charge; if we cannot within a reasonable period, we will refund the fee for the non-conforming element. This does not extend to disagreement with findings or recommendations properly arrived at.

Sessions. Included briefing or walkthrough sessions may be rescheduled free of charge with at least 48 hours’ notice. Missed sessions or later reschedules may be forfeited or rebooked at our discretion.

2. Scoped projects (Design and Direct engagements under a signed SOW)

Deposit. The 50% deposit is payable on signature and becomes non-refundable when work commences (kick-off held or inputs received, whichever is earlier). Before commencement, cancellation attracts a full refund of the deposit less any third-party costs already committed at your request.

Cancellation during delivery. Either party may terminate on 14 days’ written notice as provided in the Terms. On termination by the client for convenience after work has commenced, the amount payable is the greater of: (a) all work performed to the effective date (at SOW rates or a pro-rata share of the fixed fee, as the SOW specifies) plus committed non-cancellable third-party costs; and (b) the deposit. Prepaid amounts above that figure are refunded; any shortfall is invoiced. The deposit therefore operates as a minimum commitment fee reflecting reserved delivery capacity.

Client suspension. If the client suspends the project or fails to provide dependencies for more than 30 consecutive days, we may treat the project as terminated by the client for convenience, with the same consequences.

3. Retainers, advisory and fractional engagements

• Billed monthly in advance; the month underway is non-refundable.
• Minimum initial term: three months, unless the SOW states otherwise. Cancellation before the end of the minimum term (other than for our uncured material breach) makes the fees for the remainder of the minimum term immediately payable.
• After the minimum term, either party may cancel with one full calendar month’s written notice.
• Unused hours or sessions do not roll over beyond one month and are not refundable, unless the SOW states otherwise.

4. Credits

Credits (including the standard 25% credit of a report or audit fee against a subsequent service within 60 days) are discretionary promotional benefits offered at Talent Ascent’s sole discretion, not a fixed or guaranteed feature of any service, and may be varied or withdrawn prospectively at any time. Where offered, credits are non-refundable, non-transferable, hold no cash value, and expire per their stated terms.

5. How to cancel, and how refunds are paid

Cancel by email to contact@talentascent.io from the address associated with the order, stating the order or SOW reference. Cancellation is effective on our written acknowledgement (which we will send within 2 business days). Approved refunds are returned to the original payment method within 10 business days, in the original currency; we do not bear exchange-rate movements or third-party payment fees on the client’s side.

6. Payment disputes and chargebacks

If you believe a charge is incorrect, contact us first — most issues are resolved within 2 business days. Initiating a card chargeback for a charge made in accordance with this policy does not extinguish the underlying contractual debt.

7. Nothing in this policy

Nothing in this policy limits remedies for our failure to perform with reasonable skill and care under the Terms, or any right that cannot lawfully be excluded.

Last updated: 16 July 2026. Talent Ascent Ltd, company no. 16736436, England & Wales. Questions: contact@talentascent.io.